Recommended by Physicians for Over 30 Years   1-800-257-4566  |   |  (0) Total: $0.00   My Account 1-800-257-4566  |  (0) Total: $0.00

Shipping Policy

/Shipping Policy
Shipping Policy2018-08-08T16:14:45+00:00

About Our Facility

Our facility is located in Allentown, Pennsylvania.  Please be aware of any weather disturbances or storms around the country during the winter months, when you may experience delays. Please contact us at (800) 257-4566 if you wish to find out whether your item can ship in a timely manner.  Our business days are Monday through Friday from 8:30am to 5pm EST.  Our Shipping Department is closed on Saturdays, Sundays and most Holidays.  All orders placed over the weekend will be shipped on Monday (when choosing UPS) or Tuesday morning (when choosing USPS).

Note: All orders placed after 2pm EST (11am Pacific time) will be processed the next business day. Please contact us at (800) 257-4566 if your order is placed after this cut off time, and we will try our best expedite it the same day if possible.

*Free USPS Priority Mail Shipping is occasionally offered as a promotion.  This will only apply to delivery within the contiguous United States and Puerto Rico.

About Your Order

Where’s My Order?
You will receive an automated email from our UPS or USPS shipping system with your tracking number, and be able to track your order at www.ups.com or www.usps.com respectively.

What shipping methods are available to me?
We have various methods available including:

Price
Range
US
Priority Mail
UPS
Ground
UPS
3rd Day
UPS
2nd Day
UPS
Next Day
$ 0 – $ 49.99
$ 50 – $ 99.99
$ 6.50
$ 9.50
$11.75
$15.75
$24.75
$48.75
$100 – $199.99
$ 10.50
$14.45
$18.45
$27.45
$51.45
$200 – $299.99
$ 15.50
$14.45
$18.45
$27.45
$51.45
$300 – $399.99
$16.50
$15.35
$19.35
$28.35
$52.35
$400 – $499.99
$17.50
$16.25
$20.25
$29.25
$53.25
$500 – $599.99
$18.50
$17.15
$21.15
$30.15
$54.15

Every order is shipped as fast as possible and usually on the same business day of the order (for UPS) or next morning (for USPS). In certain cases (rare back orders), we will notify you by email or phone call so you know when to expect delivery.

Order FAQs

A business day is Monday through Friday, excluding Saturday, Sunday, and holidays. As a result, orders received during non-business days will typically be fulfilled on the following business day. Please allow additional time for delivery from December 20th through January 5th due to the high volume of mail orders during this period. Bio Med Sciences will not be responsible for any shipping delays due to adverse weather conditions.
The shipping fees for orders placed on Silon.com or Oleeva.com depend on the shipping method that you select (i.e. UPS standard or expedited, USPS Priority) and the items that are being ordered. After you choose your shipping method, your shipping fee will be calculated and added to your order total. Please review before hitting SUBMIT.
We can ship to any country in the world using fast, reliable, and low cost shipping methods, but you need to call our office to place your order (610) 530-3193. You cannot place your order online. We may also have a Distributor in your country and will refer to them for easier ordering and shipping costs. The following methods are available for shipments from Bio Med Sciences, and may vary for each country:

  • USPS International Priority: Approximately 8-15 business days*
  • USPS International Express: Approximately 6-8 business days*
  • *Customs & Additional Shipping Carrier Fees

International orders to some countries may be subject to Customs inspections and fees and/or additional shipping carrier fees (i.e brokerage fees, handling/administrative fees, etc.) based upon each country’s policies and the shipping carrier’s policies. We cannot be responsible for time delays due to these actions nor for reimbursement of any Customs fees or additional shipping carrier fees that may be charged to deliver the package to your country’s destination.

For International orders, in case of return or cancellation, Bio Med Sciences will not be responsible for refund discrepancies due to the exchange rate between US Dollars and foreign currency. We refund the amount in dollars that is due, and any conversion differences will not be refunded. In the event of a package held at the Customs of a foreign country, Customer will be responsible to contact the Customs of his/her own country. While we cannot contact Customs of a foreign country, we will assist Customer to the best of our abilities by providing any documentation that is necessary for the release of a Customer’s package from Customs in the Customer’s Country.

For every package that is shipped, a tracking number is sent via e-mail to the customer. Once a package is shipped, customer has to follow up until the delivery of their package is complete. ANY shipping claim or discrepancy has to be reported within 30 days after the placing the order. Beyond the 30 days, no claim will be accepted, and no refund will be issued, however Bio Med Sciences will assist Customer to the best of their abilities by contacting the shipping carrier. If you find an item to be damaged in transit, Bio Med Sciences will need to be notified within 10 days following the receipt of the order. Beyond the 10 days, no claim will be accepted.

If you find that your product(s) cannot be shipped to your location directly through our automated ordering system on the Silon or Oleeva.com site, we can still ship to your location with the help of a Bio Med Sciences Customer Care representative. To arrange shipping to your location, please send us an email: biomedcs@silon.com. with the following information:

  • Name of each item. Product number if you have available.
  • Quantity of each item.
  • Your full mailing address: Please include zip code or postal code and telephone number.

Once we receive your message with the above information, we will let you know as soon as possible if we can ship the order to your location (we will also calculate the shipping fees) . Please understand that some orders may not be processed to certain locations, due to shipping restrictions.

Yes we do ship to PO Boxes, APO, and FPO addresses. Express Shipping is not guaranteed to APO, FPO and PO Box addresses.

All returns must be Pre Authorized and require an assigned Return Authorization Number (RA #) in order to process an exchange or for any credits or refunds to be applied. A 15% restocking fee may apply.

AFTER 90 DAYS ALL SALES ARE FINAL.

Find a More Confident You

Only Oleeva® scar reduction products feature patented Silon® technology used by leading burn centers and plastic surgeons – and it’s now available to the public in Oleeva scar products!

Learn More
Buy Now